Customer Resolutions Officer

Essential Employment

Customer Resolutions Officer needed in West London

The hourly rate is £21.48ph PAYE

This is a temporary role

The reference number is:                                    HAF-004911

The successful candidate deliver an effective, complaints, enquiries and compliments management service that ensures service standards are met.

They will be providing information to the corporate complaints service relating to Freedom of Information enquiries, Ombudsman cases and Subject Access Requests in accordance with policy and procedures.

They will proactively assist staff across The Economy and other departments to resolve issues efficiently to ensure performance targets are met and prevent complaints from being escalated and contribute to performance reports and promote learning from complaints and enquiries to facilitate continuous service improvements.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

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